All frequently asked questions
What exactly is PetIdentity?
PetIdentity is an innovative chip measuring 4 x 3.5 cm, comparable to an engraved dog tag. The chip is made of wood and coated with high-quality epoxy resin, which completely protects it from external influences, no matter where your dog is. In addition to the physical chip, it contains an NFC chip and a QR code on the back. This makes it possible to read the chip permanently by simply holding it to a mobile phone or by scanning the QR code with the camera.
If your dog gets lost, anyone who scans the chip can immediately contact you as the owner. This person can also share the dog's location via our web app so you can see exactly where your dog is. In addition, the finder can use the web app to view all the important information you have stored, such as address, telephone number and important notes, for example about medication required due to your dog's illness. You can update and adjust all the information you have stored at any time free of charge via our web app so that your dog is always as well protected as possible.
Of course, it is important to emphasize that personal data stored on the chip will only be displayed if you explicitly allow this. Your privacy and the protection of your data are our top priority. Therefore, the chip is designed to be fully GDPR compliant. You always retain control over which information is visible to finders and can adjust these settings as you wish. This way you can be sure that only the necessary information is accessible in the event of a lost pet, while your personal data remains protected.
What is GPS tracking?
GPS tracking at Petidentity allows you to determine the exact location of your dog . Thanks to the NFC tag or QR code attached to his collar, you will immediately receive a notification with his current location.
What is the digital vaccination certificate?
Petidentity's digital vaccination certificate stores all of your dog's health data and vaccinations online. After scanning the tag , vets and finders can quickly and easily access important medical information . This ensures rapid care in an emergency and keeps all vaccinations and treatments to hand at all times. This way, your dog remains optimally protected and well cared for .
How does PetIdentity work and how do I set it up?
Do you want to know how our chip works or how to set it up? We'll be happy to show you everything about our chip in this video
→ Watch the video
Are there any additional costs after ordering the chip?
Of course, there are no further costs after purchasing the chip for €29.95! The price includes everything we have listed: full use of the web app, 100% customer support at all times and all future feature updates and improvements.
Is the chip waterproof?
Our chips are 100% waterproof and are designed to withstand the challenges of everyday life. No matter where your four-legged friend is or what he is doing, our chip is extremely robust and resistant to all environmental influences.
What happens if my pet gets lost?
If your pet is lost, PetIdentity offers a reliable solution for finding your dog. Our innovative chip is coated with high-quality epoxy resin and is extremely robust. Anyone who scans the chip can immediately contact you as the owner. In addition, the web app allows you to share your dog's location so that you can locate him quickly. All important information such as address and telephone number is stored and can be viewed by finders, but only with your express permission in accordance with data protection regulations. This way you can be sure that in the event of a lost pet, only relevant data is accessible, while your privacy remains protected.
What if I don't like the chip?
You are not satisfied with the chip? No problem! Send the product back to us and with our 30-day money-back guarantee you will receive a free refund to your deposited payment account.
Does the chip fit every collar?
Yes! You can attach the chip to virtually any collar as we have specially attached a metal band to the chip. See here → You can attach the chip to anything that allows this, similar to a keychain.
Can I order multiple chips if I have multiple four-legged friends?
Yes! We have specifically developed the chip to support multiple profiles. So it doesn't matter if you have 1 or 5 four-legged friends who wear the chip. Each chip can contain a profile and uses the same access data.
Can I always change my profile for my four-legged friend?
Of course! You can change your four-legged friend's profile as often and whenever you want, be it by adding pictures, text, notes, vaccinations, etc. The chip offers you unlimited possibilities without a paywall. This means everything is free once you have the chip.
How long can I return my product?
You can return your product to us within 30 days of receipt. We are firmly convinced of our concept and our quality, which is why we offer an extended return period for our products.
→ To the returns portal
I don't quite know how to set up my chip
Are you unsure how to set up your chip and the enclosed description is too vague for you? Then watch the video.
→ To the setup video
How big is the chip
The chip has dimensions of 4 cm long, 3.5 cm wide and 0.25 cm thick.
Our path to the market
Since our debut, PetIdentity has revolutionized the world of pet identification. Our innovative product not only offers best-in-class technology, but also unmatched customer service. With our unique chip and easy-to-use web app, pet owners can easily identify and track their furry family members. PetIdentity is more than just a product - it's a promise to ensure the safety and well-being of your beloved pets.
our mission
Our mission is to make our chip as sophisticated as possible to ensure maximum safety and effectiveness for your pets. We strive to be present in all veterinarians so that they are aware of our technology and can recommend it to you. In addition, we want to make sure our products are available in retail stores so that you can easily purchase them. Our vision is to create a world where every pet is optimally identified and protected and we are committed to achieving this vision.
How PetIdentity works
In our video we show you how easy PetIdentity works, how uncomplicated the setup is and what important information you need for your chip.
Get your chip todayBefore our holiday we bought PetIdentity to ensure we could find our dog if he was out on his own. Although we haven't used it yet (thankfully), it gives us peace of mind even when we are out together
The PetIdentity chip is absolutely reliable and has never been lost. The web app is also very clear and fast. Our Jessy already got away once, but she was found within 10 minutes and the finder knew immediately how to track us down.
